Queen Play Casino Review

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Pros and Cons

  • User-friendly design of the casino’s website
  • Licensed by prestigious gambling regulators
  • A huge number of software providers power the casino’s gaming content
  • Multiple trustworthy payment solutions
  • A remarkable assortment of slots and live dealer games
  • The customer support department is not available 24/7
  • Limited number of video poker games
  • A cap on the withdrawable winnings associated with the Welcome Offer
  • No dedicated mobile app
  • Relatively small table game selection

Queen Play is a well-established online casino that was launched in 2020. The gambling site operates under licenses issued by two of the most reputable gambling regulators – the UK Gambling Commission and the Malta Gambling Authority. Queen Play is the flagship brand of Aspire Global International LTD, a company that operates a huge number of other casinos.

The reason why this casino attracted our attention is that the games it offers to the players are supplied by high-end software companies the likes of NetEnt, Microgaming, Play’n GO, Evolution Gaming, Betsoft, Yggdrasil, Booongo, 1×2 Games, iSoftBet, Pragmatic Play, Playtech, Red Tiger Gaming, etc. Despite its short existence on the market, Queen Casino has managed to identify and address the various preferences of casino fans as the gaming products the casino offers are diverse.

The interactive casino is also compatible with various mobile devices based on iOS and Android. To start off on the right foot, the casino operator offers its newcomers a lucrative Welcome Bonus. The already existing players are also well taken care of as Queen Play has interesting promotions for casino veterans.

Casino Summary
Launch Date 2020
License The UK Gambling Commission and the Malta Gaming Authority
Owner Aspire Global International LTD
Auditor iTech Labs
Language Selection English, German, Norwegian, and Finnish
Supported Currencies EUR, GBP, USD, DKK, NOK, SEK, BRL, CAD, AUD
Compatible Devices iOS, Android
Overall Payout Percentage The RTP varies between the games
Withdrawal Speed Up to 6 days following approval from the casino

Design & Overall Gaming Experience

Design & Overall Gaming ExperienceThe website of this interactive casino looks alluring to players thanks to its fresh design that uses some of the best graphics we have ever seen. It stands out with its pink and white colours that can lift your mood instantly. The arrangement of the page is fantastic. There are different tabs for each section. At the top of the website, there are buttons navigating players through the different game categories. Casino fans can change the language of the platform from the button located in the upper right corner of the screen.

On the right side of the main page, players can see a list of all recent winners. A responsive search bar is located in the right upper corner of the screen. The casino offers some user-friendly options, allowing players to select games by provider. In the footer, players can find important links to the terms and conditions of the casino, the payment methods, the customer support department, and more.

Once you load Queen Play’s website, you will notice a banner promoting the casino’s Welcome Bonus. On the right side, casino aficionados will see the log-in and registration buttons. The layout of the website is simple, which is a good thing when it comes to a virtual casino. The responsive control buttons offer smooth navigation.

Range of Software Suppliers

Range of Software SuppliersThe majority of players prefer Queen Play because it is packed to the brim with games developed by superior software companies. Our in-depth analysis of this casino showed that it partners only with the best game developers in the industry, including NetEnt, Microgaming, Play’n GO, Evolution Gaming, Betsoft, Yggdrasil, Booongo, 1×2 Games, iSoftBet, Pragmatic Play, Playtech, Red Tiger Gaming, and others. Most live dealer games at Queen Play are courtesy of the creative gaming provider Evolution Gaming.

We found that the casino operator partners with over 30 well-established software companies. Hence, it comes as no surprise that the players are treated to a wonderful selection of quality games. What is more, most titles offered at Queen Play run on different touchscreen devices. Some of the companies that power the casino’s gaming content are new on the market, while others exist for decades. At Queen Play, players will come across all-time classics as well as some recent releases.

Choice of Games

The selection of games you will find at Queen Play makes an excellent impression. All games are well-organised in different categories based on their genre. Players can find all major genres, including slots, live dealer games, table games, progressive jackpot games, video poker, etc. Players should keep in mind that all practice accounts have a limit of 250 games.

Casino fans who wish to spice up their gaming experience are advised to test their luck on some of the specialty games such as scratchcards, bingo, and keno. Each game has an information button that provides further details about the particular title and its RTP. It is important to note that the games might vary between different countries.

Slots Selection

Slots Selection

  • Frozen Gems
  • Book of Dead
  • Gonzo’s Quest
  • Mighty Sphinx
  • Ice Joker

The bigger part of the casino’s gaming catalog consists of slots. That does not surprise us as the slots are among the most preferred game genres due to their diversity. At Queen Play, slot devotees will find titles developed by some market-leading software companies such as Microgaming, Play’n GO, NetEnt, and others. The quality of the games is unsurpassed, providing players with an immersive gambling experience. From slots based around Ancient Egypt to food-themed slots, this virtual casino has it all.

To the delight of slot enthusiasts, Queen Play also offers slots that utilize the Megaways engine. Some of the top-shelf titles include Majestic Megaways, Golden Leprechaun Megaways, Divine Fortune Megaways, Eye Of Horus Megaways, etc.

Cluster pay slots such as Aloha! Cluster Pays, Tiki Fruits, Honey Rush, etc. are also included in the casino’s portfolio. Provided that slots are more up to your alley, you will certainly not be disappointed with the titles included in Queen Play’s gaming library. What is more, the operator constantly updates its assortment of slots to keep players engaged.

Blackjack Selection

Blackjack Selection

  • Vegas Single Deck Blackjack
  • European Blackjack
  • Multi-Hand Blackjack
  • Vegas Strip Blackjack
  • Blackjack Doubler

For all blackjack fans, Queen Play offers some interesting variations of the highly-popular table game. You can find all the available titles in the Table Games category. There is a choice from various table limits to fit the preferences of high rollers and amateur players alike. The excellent quality of the graphics and realistic sound effects will make you feel the rush and excitement of the casino floor.

All blackjack variations follow the same traditional rules, so that you can try the title that most appeals to your interest without worrying about the rules of the game. Even if you play blackjack for the first time in your life, you will find it extremely easy to place your bets thanks to the user-friendly interface of the games.

Roulette Selection

Roulette Selection

  •  Turbo Roulette
  •  European Roulette
  •  American Roulette
  •  Sapphire Roulette
  •  Roulette Royal

Roulette is one of the most widespread classic casino table games. The iconic roulette wheel has turned into a symbol of many casinos. Nowadays, there is barely any casino, be it land-based or online, that does not offer this game. At Queen Play, roulette fans can enjoy several exciting roulette variations that are listed in the Table Games category. The objective of the game is to predict in which numbered pocket the ball will come to rest.

Regardless of the roulette variation you select to play, you can place many different kinds of bets. To place a bet, you need to select the chip value you wish to wager and place it on the area of the table on which you want to place your bet.

Video Poker Selection

Video Poker Selection

  • Joker Poker
  • Deuces Wild
  • Jacks or Better

Unfortunately, Queen Play offers just several video poker titles that are far from enough to keep a video poker enthusiast engaged for longer than a couple of hours. On the bright side, if you are tired of the slots or traditional table games and you are ready to embark on a new adventure, we would recommend you to try one of the video poker variations offered at Queen Play. The top quality graphics and the simple gameplay will make you fall in love with this game genre.

In video poker, the players’ skills matter. At the beginning of the game, you will receive five cards. You need to click on the cards you wish to hold and the other cards will be replaced by new cards when you press “Deal”. The rank of your final hand determines the payout you will rake. The available video poker titles are included in the Table Games category.

Range of Progressives

Range of Progressives

  • Temple of Wealth
  • Beast of Wealth
  • Imperial Riches
  • Lucky Lady
  • Super Lucky Reels

If you are dreaming of hitting a life-changing prize, you might be interested in the progressive jackpot games included in Queen Play’s gaming portfolio. The most distinctive feature of the titles that are listed in the Jackpots category is that the jackpot increases each time the game is played and no one wins the jackpot.

Even though the virtual casino lacks some of the most popular titles that belong to this category such as Mega Moolah, there are other interesting games as aforementioned above. Some of the available titles feature 4 different progressive jackpots, various special symbols, free spins, and bonus rounds, making the gameplay even more exciting.

Selection of Live Dealer Tables

live dealer

  • Lightning Roulette
  • Casino Hold’em
  • Dream Catcher
  • Super Sic Bo
  • Baccarat Squeeze

Live dealer games take place in real time and are hosted by real croupiers. Players can indulge in an immersive gambling experience without leaving the comfort of their homes. At Queen Play, casino fans will come across many different live games that span across different genres, including roulette, blackjack, baccarat, dice games, poker, and game shows.

The crystal-clear quality of the video stream allows players to see what is happening on the table in minute detail. The games are streamed from purpose-built studios that are fully equipped with the most modern technologies. What is most special about live dealer games is their social nature that allows casino fans to communicate with each other thanks to special in-game chat boxes.

Mobile Experience and Apps

Mobile Experience & AppsCasino operators are constantly embracing new technologies. Nowadays, most players prefer not to be confined at home to enjoy their favourite pastime. For that purpose, Queen Play is compatible with a wide range of portable devices. Mobile players will not miss anything as the majority of the games are designed in a mobile-friendly fashion. Casino devotees can rely on the casino’s in-browser app to play their favourite casino games even on the go.

We must note that Queen Play does not offer a complementary native app, but it is not something to complain about as the casino’s in-browser app performs more than well. Players can reach the website of the virtual casino via widely-used browsers such as Google Chrome, Safari, Opera, Mozilla Firefox, and others. In addition to that, the in-browser app does not consume storage in your smartphone or tablet.

The mobile version of the gambling website loads fast and offers easy access to the different sections of the casino. Casino fans can make a deposit, withdraw their winnings, or get in touch with the customer support department without issues. The mobile website also has a similar appearance to the desktop site for an equally exciting experience. The mobile compatibility of the virtual casino is among the features that have attracted the attention of a massive number of players to it.

Promotional Incentives

Queen Play is a web-based casino that is extremely popular for its generosity. Players who decide to set up an account at this interactive casino will find various promotions for newcomers as well as already existing players. Casino fans who already have an account at Queen Play are advised to check the available promotions regularly as the casino changes them during different times of the year. To incentivise its regular customers, the casino also features a loyalty program. Keep on reading our expert review to learn more about the available promotions.

New Player Bonuses

New Player BonusesQueen Play knows how to make its new registrants feel special. Provided that you open an account at the virtual casino, you will have the opportunity to benefit from a bountiful Welcome Bonus that covers your first three deposits. To qualify for the first stage of this promotion, you need to deposit no less than £10. Upon making your first deposit, you will receive a 100% match bonus up to £50 and a total of 100 spins.

The free spins are given out in increments of 20 over the course of five days. Once you successfully claim the Welcome Bonus, you will automatically receive 20 free spins on Starburst. The first day after the first deposit is made, players will receive 20 free spins on Finn and the Swirly Spin. The second day after the deposit casino aficionados will receive 20 spins on Book of Dead.

The third portion of the free spins is credited on the third day after the deposit and it is intended for playing VIP Black, and the last 20 free spins are given to players on the fourth day after the deposit and they are intended for playing Aloha! Cluster Pays. It is important to note that all spins credited to a player’s account must be used within a day.

The second and the third deposit bonuses are associated with a qualifying deposit of £20 or more. Each qualifying deposit will grant players a 50% match bonus up to £75. This means that newcomers can claim up to £200 in bonus funds. The bonus comes with a wagering requirement of 35x that also applies to winnings generated from the free spins.

While clearing the wagering requirements, players should bear in mind that not all games have an equal contribution toward the playthrough. What is more, withdrawable winnings accrued from the Welcome Bonus are capped at £500.

As for the maximum bet while playing with an active bonus, players are not allowed to place single bets equal to or exceeding £4 or £0.50 per line. Casino fans who made their first deposits via Skrill or Neteller should not place single bets equal to or exceeding £2.50 of the bonus amount.

Loyalty Rewards and Comp Points

Loyalty Rewards and Comp Points
Queen Play hands out noteworthy loyalty rewards to its regular players. Casino fans collect 1 point for every £40 wagered in Real Money mode. To improve your loyalty level, you need to collect points. Each level comes with a different redemption rate. The loyalty program consists of 7 levels, including New Member, Bronze, Silver, Gold, Platinum, Premium, and Prestige. Every new registrant is automatically included in the casino’s loyalty program.

To reach the Bronze level, players need to accumulate 10 points. The Silver level requires a total of 60 points, while the Gold and Platinum levels require players to have 350 and 1,000 points, accordingly. The highest levels, and more precisely the Premium and the Prestige are by personal invitation only. It is important to inform our readers that the points should be redeemed within 3 months. The loyalty program is not available to all jurisdictions. Players can find more detailed information in the Exclusive Club section.

Casino Cashier

Queen Play offers a plethora of payment options for users to choose from. When selecting a payment method, casino enthusiasts should keep in mind that there might be a slight variation in terms of the minimum and maximum deposits. In addition to that, the time frames associated with each payment solution might differ. However, all payment solutions that the web-based casino employs are safe and trustworthy. Players should be informed that they need to select the preferred currency when setting up their accounts.

How to Deposit at Queen Play Casino

How to DepositDepositing at Queen Play casino is easy and quick. Players just need to log in to their gaming accounts and click on the “Cashier” button in the lobby. If deposit for the first time, you will need to choose your preferred payment method. The interactive casino allows its players to make deposits via Visa, Mastercard, Bank Transfer, Klarna, Trustly, Skrill, Skrill 1-Tap, Neteller, MuchBetter, ecoPayz, PayPal, Rapid Transfer, GiroPay, Interac, AstroPay, Euteller, CashtoCode, and Paysafecard.

The deposits are free of charge and are processed instantly. However, the player is responsible for any charges that might be imposed by the payment service provider. It is important to mention that the different payment options support different currencies. In addition to that, the various payment methods are geared toward certain markets, so not all payment options are available in different jurisdictions.

To start playing for real money at Queen Play, players should make a deposit of no less than £10. Players residing in the UK are not allowed to top up their gaming accounts via credit cards due to a recent ban on credit card gambling introduced by the UK Gambling Commission.

How to Withdraw from Queen Play Casino

How to WithdrawThe sweetest moment for casino enthusiasts is to collect their winnings. Queen Play offers various payment methods through which players can pull out their earnings. In fact, most of the aforementioned deposit methods also support withdrawals except for Klarna, GiroPay, Interac, Euteller, CashtoCode, and Paysafecard. In some jurisdictions, casino cashouts via Visa/Mastercard debit cards are not allowed.

To request a withdrawal, you need to log in to your account and select the “Cashout” option.

It is important to mention that the casino usually pays out winnings via the same method the player selected for making a deposit. However, if it does not support withdrawals, players are allowed to choose an alternative payment solution.

If you are withdrawing for the first time, you will need to verify your identity before the casino approves your withdrawal request. The minimum withdrawable amount is set at £10. As for the maximum limit on withdrawable sums, players can cash out up to £7,000 monthly.

Depending on the payment method you selected, you will need to wait up to 6 business days to receive your earnings following approval from the casino. Compared to the other available payment solutions, Neteller, Skrill, PayPal, and MuchBetter are faster in processing withdrawals. Bank-dependent methods are the slowliest, taking up to 6 business days.

Licensing & Overall Industry Reputation

Licensing & Overall Industry ReputationQueen Play is a safe online casino that holds valid licenses issued by the UK Gambling Commission and the Malta Gaming Authority. The casino is fully compliant with the laws, hence players should not worry about the trustworthiness of the casino. In addition to that, it collaborates with reputable software companies that are also fully licensed to create casino games and offer their products to operators and players.

The games you will come across at Queen Play are tested for their fairness by the independent testing agency iTech Labs. Following this stream of thoughts, casino enthusiasts should have no doubts that the outcomes of the games are unbiased.

Even though the casino is relatively new on the market, it already managed to establish a solid reputation among players from different jurisdictions. The casino’s customer base keeps on growing at a rapid pace, which is yet another proof that the casino is trustworthy.

Responsible Gambling and Player Protection

Responsible Gambling and Player ProtectionThe operator has taken all the needed measures to ensure that casino fans are safe on the platform. For that purpose, the gambling site utilizes 128-bit Secure Socket Layer (SSL) encryption technology that protects players’ sensitive information.

The main priority of the operator is to ensure an entertaining gambling environment. Hence, it stimulates its players to be responsible while gambling and not chase losses. Queen Play takes gambling-related problems seriously. To protect vulnerable players, the casino operator employs various tools such as self-exclusion for a limited time, setting loss/bet/autoplay/session time limits, etc.

Provided that you need professional help, the casino advises you to get in touch with one of the following organisations – Gambling Therapy Helpline, Gamblers Anonymous, Helping Hand, or GamStop. All of them are specialised in helping people to tackle gambling-related problems. What is more, players can find a questionnaire on the casino’s website that will help them identify whether they have a gambling problem or not.

Customer Support Service

Customer Support ServiceThe web-based casino has a dedicated customer support platform with professional and friendly agents who make sure that the players are satisfied with their stay at Queen Play. The customer support department is reachable via the live chat facility or email. The easiest way to contact the casino representatives is the live chatbox. Unfortunately, the customer support agents are available only from 08:00 am CET to 00:00 am CET. On a more positive side, the customer support agents are ready to help you also on weekends.

The other option is to forward your questions via email, but this is certainly the more time-consuming avenue of contact. You will receive a response within 24 hours, so if you need assistance right away, we would recommend you to get in touch with the customer support department via the live chat facility. If you want to try to resolve the issue on your own, you can take a look at the FAQ page which is quite informative.

Closing Thoughts

Closing ThoughtsQueen Play is dedicated to offering players an outstanding gambling experience. The casino comes with a modern design that features quality graphics. Next to that, Queen Play has excellent promotions for new signees and already existing players. If you are a regular user, you will be treated with the utmost care. Worth noting is that players are provided with myriad trustworthy payment solutions to top up their gaming accounts or pull out their winnings.

Every gaming product in this online casino is excellent, ensuring players’ satisfaction. The casino’s gaming catalog is diverse, spanning across all major game genres such as slots, table games, live dealer games, progressive jackpot games, video poker, and some specialty games. The major downside of this interactive casino is that the customer support department is not available 24/7. In the operator’s defense, the FAQ page discusses many topics, so players will most probably find the information they need there.

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